Software Help

Box
Secure File Transfer & Storage
box logo
What is Box?

Box.com provides a secure method to store your files. Please DO NOT email files that contain sensitive information. Simply save your file(s) to your Box account. The Box account will also store all month financial statements, bank statements, tax returns, and everything else fiscally related to your business.

Upon acceptance of a proposal for services, the primary representative will immediately receive an email invitation from box.com (image 1) containing the basic file structure (image 2 & 3). Throughout the onboarding process, this will be the primary location to save requested information (i.e. previous tax returns, etc.).

Email invitation to access the Box account

Image 1 – Email invitation to access the Box account

What does Box look like?

Image 2 – Basic file structure for YOUR COMPANY

File structure for yearly folders

Image 3 – File structure for yearly folders

How to upload documents to Box:
Click & Drag file transfer from folder to online Box account

Click & Drag file transfer from folder to online Box account

Upload new file from online Box account

Upload new file from online Box account

Hubdoc
Secure Receipt & Bill Transfer
What is Hubdoc?

Monthly accounting clients should try to maximize the use of Hubdoc to submit receipts, bills, invoices into the accounting systems. Hubdoc allows users to scan receipts via the mobile app or forward pictures or .pdf files via your inbox. There is no need to retain “shoeboxes” of receipts – simply submit financial documents via Hubdoc to be recorded into the accounting system.

The primary contact for monthly accounting services will receive an invitation to join Hubdoc (image 4) during the onboarding process. Each Hubdoc account will have a semi-personalized email address to email documents.

Sample Hubdoc invitation

Image 4 – Sample Hubdoc invitation

Way to submit financial documents:

Receipts/Invoices/Documents can be submitted in a variety of ways: drag and drop, email, or via mobile app.

Receipts can be dragged and dropped straight into the document column in Hubdoc directly from your computer. Simply click “Add Receipt” in the upper right-hand corner and then Drag and Drop files.

Receipts can also be sent via email by clicking “Add Receipt”, then click the “Copy to Clipboard” link by the unique email address for your Hubdoc filing cabinet to forward an email invoice to. To make it easy to forward email documents into Hubdoc, save your unique Hubdoc email address in your Contacts. It is best to have each receipt on a separate PDF when scanning receipts. This helps to keep each transaction separate within Hubdoc.

On the Go? You can snap a picture of a receipt and then attach it to an email using your unique Hubdoc address to submit it to Hubdoc. You can attach multiple receipts to an email, but please only have one receipt per picture (Please use the Large image setting on the email if prompted as the image will show up clearer and more legible in Hubdoc.)

You can also use the Hubdoc Mobile App to take a picture using the photo function within the app.

Adding notes for Accounting Staff:

When you are sending documents to Hubdoc via email, you can share any important information by adding a note to the body of the email. Simply type out your message and then enter “#note” to the beginning and end of your message (i.e. #note your message here #note). The note will then attach itself to the top of the source document(s) when forwarded to Hubdoc. Notes are great for things like Employee Reimbursements, Client names for billable expenses, etc. See the image below for example.

What should I submit to Hubdoc?

Please upload

  • any receipts that you receive for purchases made using the Business checking, debit cards, or credit cards (i.e. receipts for meal purchases, gas, gifts, office supplies, etc.)
  • any invoices that you receive via mail or email for services/products that your business will pay for in the future (health insurance bills, utilities, recurring charges such as monthly or annual subscriptions, janitorial services, loan payments, etc.)
  • any business account statements that are not automatically fetched by Hubdoc and that we do not have online access to, such as bank accounts or credit card accounts
When should I submit the documents?

You will receive a weekly email reminder the day before your scheduled bookkeeping day that will state the following: ”Just a reminder to send your check register and any receipts/checks/documents to Hubdoc by the end of the day today.” Note that documents can be sent at any time that you receive them, but please make sure they are uploaded by the time in this reminder to ensure that we have all the documentation we need to reconcile your books.

Secure Client Portal
Karbon logo

This portal is an online management system that allows you to easily and safely send, receive and store all of your accounting and tax information online.

What does this mean for you?

The client portal allows you to review and approve your accounting and tax information with the click of a button. It also allows you to view open and closed requests and any current requests we’ve sent to you.

Why are we doing this?

It’s a safer and more efficient way to handle your accounting and tax. It simplifies the process for you and allows us to serve your individual needs better. It also provides you with more flexibility, you can comment and ask questions directly in the portal. Your accountant is immediately notified and can take action. This eliminates the need for email and keeps it all together in one place, so you can review it at any time.

What do you need to do?

Follow the process below to:

Review Tasks

You will receive an email with your tasks. Click on ‘manage checklist’ to access the tasks you need to complete.

Review tasks

You will automatically see all the tasks assigned to you for completion.

Task completion

Please note: if you open this link on one device, and you’d like to access it on a different device, click the link again and it will ask you to “Send Access Link”. This will send another link to the originally sent email that will allow you to access it from the computer.

Comment, ask questions and upload files

You’ll be able to comment, ask questions and upload files on each of the tasks, which your accountant is immediately notified of and can take action.

Comment task
Comment task

Click Comment to comment or ask questions on a task or click upload files to attach files to a task. To add files to a comment click on the paperclip icon on a comment while composing.

Log in

By logging in, you’ll have access to all your open and closed requests, including current client requests that haven’t been completed. You’ll also have copies of documents you have uploaded, so you can keep track and easily find what’s been sent.

  • If you have a login, follow the instructions and log in (example A)

  • If you don’t have a login click the ‘create account’ button and it will ask you to create an account (example b).

  • If you forgot your password, click the forgot password link and follow the instructions (example c)

Login example A

Example A

Login example B

Example B

Login example C

Example C

Once you have created an account, you can access the client portal at any time. You can log in using either of the following options: (remove the option you are not using)

  • Go to our website: (insert website address and placement of link ie and click Client Login in the top right), or

  • Follow this link: (insert URL from settings) Tip: for ease, add this link to your ‘favorites’ in your internet browser

Once you are signed in, you will be taken directly to the client portal which looks like this.

Client portal

Start investing in your business today.